FAQ
SAFETY PRECAUTIONS
All art dolls and home decor items are for decoration only and are not intended for use as children's toys. Due to the small items used in creating these art pieces, please keep out of reach of children and pets. It's the smart thing to do!
VARIATIONS OF HANDMADE ITEMS
Due to the handmade and unique nature of each item, no two items are the exact same. We think this gives each piece it's personality. Please remember this when ordering. The items shown in the photos are representational of what you will receive, please expect slight variations in shape, size and stitching. This is exactly why you're here; to own a one-of-a-kind piece of art!
CARING FOR YOUR ART DOLL
Our art dolls do not need to be fed and are usually happy just to hang out, however, they might get a little dusty from time to time. A little light vacumming or dusting will perk them right up and most dolls can be spot cleaned.
SHIPPING
All items for sale are available and ready-to-ship. Your order usually ship within 4 business days. We are human and a small business and sometimes life does happen, but we will always keep you up-to-date on any shipping delays.
Scaredy Cat Primitives is not responsible for lost or stolen packages.
Please contact your shipping carrier to file a lost or damaged claim. We do get it though, missing stuff is a big bummer. We will try our best to work with you to resolve any shipping or delivery issues. Unfortunately, we have no control over shipments once they are handed over to the shipping carrier.
RETURNS
We know sometimes things just don't work out; or maybe you did a little too much late night shopping. It happens to us too. Returns are accepted for most items as long as they do not show signs of damage and include the original packaging.
Mystery boxes and custom work are non-returnable.
Please contact us within 15 days to initiate a return.
Customers are responsible for the cost of return shipping.